Healthcare trails many industries in their adoption of technology. Recently, a shift has begun that signals the “retailing” of healthcare as providers take cues from other industries to aid consumers as they begin their patient journey. An article over at Internet Health Management discusses what patients want when shopping for healthcare:
- Patient-friendly environments.
- Loyalty programs.
- More convenient services.
- On-demand services.
- Better physician directories.
- Publication of ratings and reviews.